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Terms & Conditions

A legal disclaimer

Effective Date: 9/1/2025

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Please read these Terms & Conditions (“Terms”) carefully before using or placing an order on ColoradoCustomEngraving.com (the “Site”). These Terms govern your access to and use of the Site and the purchase of products from the Site. By accessing or using the Site, or placing an order, you agree to be bound by these Terms.

1. Who We Are

“Colorado Custom Engraving,” “we,” “us,” or “our” refers to Colorado Custom Engraving, a business in Denver, Colorado, engaged in the manufacturing, design, and sale of custom engraved and embossed products.

You (“you,” “your,” “customer”) means any person or entity who visits the Site, uses the Site, or places an order.

2. Orders, Order Creation & Acceptance

  1. Order Placement. When you place an order through our Site, you are making an offer to purchase the product(s) selected. All orders are subject to acceptance by us. We may refuse any order for any reason (e.g., product no longer available, an error in pricing, etc.).

  2. Order Creation & Processing.

    • Once you place an order and payment is accepted, your order is created in our system.

    • We then begin the process of production / customization (“order creation”).

    • Shipping will commence only after the order is completed and ready for dispatch.

    • We will make reasonable efforts to process orders in a timely manner, generally within 1–2 business days of order acceptance, unless otherwise stated.

  3. Changes / Cancellation.

    • Because orders are custom or personalized, we may not accept cancellation or changes once the order creation (or customization) has begun.

    • If you wish to change or cancel, you must contact us immediately; whether we can accommodate depends on how far along the order is.

  4. Pricing, Payment & Taxes.

    • Prices displayed are in U.S. Dollars.

    • Payment must be made at time of order.

    • You are responsible for any taxes, duties, or customs fees (if applicable) for shipments outside of the contiguous U.S.

3. Shipping, Delivery & Free Shipping

  1. Shipping Policy.

    • Free standard shipping applies to orders over $100 (before tax, after discounts) within [contiguous U.S./your shipping region].

    • For orders under $100, or for expedited shipping, standard shipping rates apply.

  2. Shipping Initiation.

    • Orders will only be shipped after the order has been completed (including any customization), is fully processed, and ready for dispatch.

  3. Delivery Times.

    • After shipping, standard delivery time is typically 3–7 business days, depending on the destination.

    • Expedited shipping options may be available for additional cost.

  4. Tracking.

    • Once your order ships, you will receive a shipping confirmation email containing tracking information.

  5. Delays.

    • We are not responsible for delays caused by shipping carriers, customs, weather, or other events outside our control.

4. Returns, Refunds & Exchanges

  1. Custom Products. Because we make many custom, personalized, or engraved items, returns or exchanges may be limited or not possible once the item is personalized.

  2. Defective or Damaged Items.

    • If your order arrives damaged or defective, contact us within [X] days of receipt (insert your policy, e.g. 7–14 days) with photos and description.

    • We will at our discretion repair, replace, or refund the item.

  3. Refunds. Refunds, when granted, will usually be made to the original method of payment, less any shipping costs as applicable. Processing time for refunds may vary.

5. Intellectual Property & Licensed Content

  1. All content on the Site (text, graphics, logos, images, product designs, etc.) is owned by or licensed to Colorado Custom Engraving and is protected by copyright, trademark, and other intellectual property laws.

  2. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without our express written permission.

  3. If you upload design files to us (for engraving, embossing, etc.), you represent and warrant that you own or have the rights / license to use that design, or you have permission from the rights holder.

6. User Responsibilities / Prohibited Uses

  1. You must provide accurate, current, and complete information when placing orders (e.g., name, shipping address, design approvals, etc.).

  2. You are responsible for verifying design proofs, spelling, placement, etc., before approval — once an order is approved and created, we generally cannot change it.

  3. You agree not to use the Site or its services for any illegal or unauthorized purpose.

7. Price Errors & Availability

If an item is listed at an incorrect price due to typographical error or error in pricing, we may cancel or refuse any order placed for that item, even if the order has been confirmed. If your credit card or payment method has already been charged, we will issue a refund for the amount charged.

8. Disclaimer of Warranties & Limitation of Liability

  1. As-is basis. All products are provided “as is” and your use of the Site and purchase of products is at your own risk.

  2. No warranties. To the fullest extent permitted by law, Colorado Custom Engraving disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, non-infringement, etc.

  3. Limitation of Liability. In no event shall Colorado Custom Engraving, its owners, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising from or related to your use of the Site, or your purchase or inability to purchase or use any product, even if we have been advised of the possibility of such damages.

  4. Maximum Liability. Our total liability for any claim arising under these Terms shall in no event exceed the amount you paid for the product(s) giving rise to the claim.

9. Privacy Policy

Your use of the Site is also subject to our Privacy Policy, which is incorporated herein by reference. The Privacy Policy describes how we collect, use, and protect your personal information.

10. Indemnification

You agree to indemnify, defend, and hold harmless Colorado Custom Engraving, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or related to:

  • Your breach of any of these Terms;

  • Your use of the Site (including uploading any design files, etc.);

  • Your violation of any law or the rights of any third party.

11. Governing Law & Dispute Resolution

  1. These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflicts of law principles.

  2. Any dispute arising under or in connection with these Terms or your order shall be subject to the exclusive jurisdiction of the state or federal courts located in [Denver County, Colorado] (or your appropriate venue), and you hereby consent to venue and personal jurisdiction there.

12. Changes to Terms

We may change, modify, or update these Terms at any time. The updated Terms will be posted on the Site with a new “Effective Date.” Your continued use of the Site or placing orders after any such changes constitutes your acceptance of the new Terms.

13. Severability & Waiver

  • If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain in full force and effect.

  • No waiver of any term shall be considered a further or continuing waiver of such term or any other term.

14. Contact Information

If you have any questions about these Terms or wish to contact us for any reason (e.g. returns, changes, cancellations), please reach out:

Colorado Custom Engraving
Email: ccengravers@gmail.com
Phone: 720-588-9426

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